The Growing Pains of a Scaling Business

As the BDC Manager at Tabangi Motors, a high-volume used cars dealership, Yuriy faced the challenge of managing a rapidly increasing lead flow while ensuring a seamless customer experience. With two locations and 400+ units in stock, the dealership needed an efficient  solution to streamline lead management and improve response times while keeping the high standards of their customer experience.

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We turn over 60% of our inventory every month. Handling that kind of volume while ensuring every lead gets a great experience is no small task.​

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By 2023, Yuriy’s team was handling more leads than ever before, but their processes weren’t built to scale.

• BDC Overload – Agents were struggling to balance outreach, appointment setting, and customer engagement.

• Too many systems, too much manual work – Leads came from multiple sources (web, phone, walk-ins), but tracking them required juggling different tools.

• Slow follow-ups = lost opportunities – Without automation, ensuring fast and consistent responses was a challenge.

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We needed a solution that could not only keep up with our volume but actually help us optimize how we handled leads and make sure none of them fall into a crack.

Activix & Matador AI: The Winning Combo

With Activix CRM and Matador AI, Yuriy’s dealership transformed its lead management process. Between 2023 & 2024:

• Lead volume surged by over 40%, driving more opportunities

• Showroom visits increased by over 200% with more customers booking and showing up at the dealership

• AI-powered automation boosted reached leads by over 70%

• Faster response times led to a 150% increase in lead engagement, significantly improving conversion rates.

• 70% of lead engagement were managed via New Lead Sequences and AI back up

• Over 30% of the appointment bookings resulted in more qualified customers walking through the doors

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With Activix and Matador AI, we can manage not only a steady flow of leads but also tackle lead spikes, ensuring we never miss an opportunity.​

The Secret to Success: Smart, Automated Lead Management

• Instant AI Responses & Follow-Ups – AI ensures leads get answers in seconds.

• Efficient CRM & Communication – Every interaction, from texts to calls, is logged and tracked in Activix and calls are also recorded

• Customers receive automated confirmations and reminders, improving show rates.

• AI helps identify and push high-intent leads to the sales team​​​

Final Thoughts: More Sales, Less Effort

Activix and Matador AI took our lead management to the next level. Our team can focus on what they do best—selling—while automation handles the rest. If you want to scale without adding more work, this is the way to go.